Privacy Policy

Privacy Policy

At Assessmentor UK, we respect your privacy and are committed to protecting your personal data.

Information We Collect

We may collect the following information:

• Name, email address, phone number
• Academic details you voluntarily provide
• Files or documents uploaded for assistance
• Payment and transaction details (processed via third-party providers)
• Website usage data such as IP address and browser type

How We Use Your Information

Your information is used to:

• Provide and manage our services
• Communicate with you regarding orders or enquiries
• Improve our website and services
• Process payments securely
• Comply with legal obligations

Data Protection

We do not sell, trade, or rent your personal information to third parties. Your data is stored securely and only accessible to authorised personnel. Third-party payment processors handle financial information under their own privacy policies.

Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can disable cookies through your browser settings if you prefer.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To do so, please contact us via the details provided on our website.

Terms of Service

By accessing or using Assessmentor UK, you agree to the following terms.

Services

Assessmentor UK provides academic support services including research assistance, editing, proofreading, and reference material preparation. Our services are not intended to replace independent academic work.

User Responsibilities

• You agree to use our services ethically and responsibly.
• You must not submit our work as your own where it breaches academic rules.
• You are responsible for verifying that our services comply with your institution’s policies.

Payments and Refunds

All payments must be made in full before delivery unless agreed otherwise. Due to the customised nature of our services, refunds are strictly limited.

A refund will only be considered if all of the following conditions are met:

• The student has received a confirmed failing result.
• The failure is solely and directly caused by a clear error, omission, or negligence on the part of Assessmentor UK.
• The assignment brief and requirements provided by the student were accurate, complete, and unchanged.

No refunds will be issued in cases involving:

• Late submission by the student
• Partial use or modification of our work
• Academic misconduct or plagiarism policies
• Changes to marking criteria or assignment briefs
• Poor academic performance unrelated to our work

Refund Claim Process

To request a refund, the student must submit a formal claim within 7 days of receiving the result, including:

1. Official proof of failure issued by the institution
2. Written feedback from the examiner or lecturer
3. The original assignment brief provided to us
4. The final submitted version of the assignment

All claims are reviewed internally. Assessmentor UK reserves the right to reject claims that do not clearly demonstrate fault on our part. Approved refunds will be processed within a reasonable timeframe using the original payment method.

Turnaround Time

Delivery timelines are estimates and may vary depending on workload, complexity, or unforeseen circumstances. We are not liable for delays beyond our reasonable control.

Limitation of Liability

Assessmentor UK is not liable for any direct or indirect loss, academic penalties, or damages arising from the use or misuse of our services, except where liability is established through the refund process outlined above.

Changes to Terms

We reserve the right to update these terms at any time. Continued use of the website implies acceptance of any revised terms.